The charter measures passengers’ views on punctuality, reliability, value for money, helpfulness and cleanliness. Noting the increase in levels of customer satisfaction with public transport services the Minister said: “While this performance follows substantial recent government investment in new trains, buses and infrastructure it also reflects Translink’s commitment to achieving improvements in service provision.
“I am very keen to see these improvements sustained into the future. Indeed I regard this as critical if we are to achieve our key objective of getting more people to use public transport here.”
NOTES TO EDITORS:
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