Publications

The Customer Service Excellence model was developed and is used by the Driver Vehicle Agency as a practical tool for driving customer-focused change within the organisation.

A customer charter performance report based on the findings from the customer satisfaction survey in 2011.

Call Reduction Analysis - Action Plan 2013

Driver Vehicle Agency has established an extensive network of customers and stakeholders through which it regularly conducts consultation exercises to find the best methods and approaches to develop a better understanding of customer needs.

The accreditation acknowledges the high standards of training delivered to staff and the high levels of service delivered to customers across the Driver Vehicle Agency

OCR bench marking is a level of comparison that the Driver Vehicle Agency uses to analyse performance levels against similar organisations.

Guidance to applicants about how to get a licence and the standards the Department for Infrastructure expects from licence holders in the course of their business.

A review of the improvement undertaken by Driver Vehicle Agency from customer feedback.

This page gives you access to the agendas and action points of the WBR meetings held during March 2014. 

 This document explains maternity rights for teachers.

The Government introduced the Pensions Bill to Parliament on 9 May 2013. The reforms to the State pension system are intended to provide a better foundation for saving and ensure the system is sustainable for future generations.

Businesses that import seed potatoes into Northern Ireland are now required to notify the Department of Agriculture, Environment and Rural Affairs at leat 48 hours in advance using the form below.

This document explains entitlement to parental leave.

This scheme applies to all teachers to provide leave to care for their child or support the mother/adopter following the birth or placement for adoption.

HB memos contain further guidance on the interpretation of legislation to Housing Benefit and should be read in conjunction with the Housing Benefit Decision Makers Guide.
 

Development Proposal No. 300 - To increase the capacity in Seagoe Primary School from 249 to 320 pupils

In 2005 the Higher Education Careers Service Unit (HECSU), launched a major programme of research, named Futuretrack, designed to explore the process of entry into and through HE.

Funding Authorities issue formal Budget notification letters to their respective schools to confirm details of their budget shares each year.

Under the provisions of the Education and Libraries (Northern Ireland) Order 2003, a Common Funding Scheme (Scheme) has been drawn up to apply to all grant-aided schools funded under the Local Management of Schools (LMS) arrangements.

Civil Service Compensation Scheme (Northern Ireland) Rules April 2014 - consolidated October 2015